Privacy Policy

1. Who We Are

TRAGUIN Luxury Travel (“TRAGUIN”, “we”, “us”, or “our”) is a bespoke luxury travel studio based in Ahmedabad, India. We design and coordinate premium travel experiences across India and internationally.

Our registered studio address is available on our Contact page. For privacy-related requests, email us at sales@traguin.in.

2. Scope of This Policy

This policy applies to personal information collected through our website (traguin.com and related domains), inquiry forms, phone calls, email, WhatsApp, social media messages, in-person consultations, and any other channel where you interact with TRAGUIN.

By using our website or submitting your details, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use our services or submit personal information.

3. Information We Collect

We may collect the following categories of information:

• Identity & contact details: name, email address, phone number, WhatsApp number, city, and country
• Travel preferences: destinations, travel dates, budget range, number of travelers, travel style, special occasions, and accessibility or dietary requirements
• Booking information: passport details, visa information, frequent-flyer numbers, hotel preferences, and insurance details when required to confirm an itinerary
• Payment-related information: billing details and transaction references (payments are typically processed through secure third-party gateways; we do not store full card numbers on our servers)
• Communications: messages, call notes, feedback, and documents you share with our travel designers
• Technical data: IP address, browser type, device identifiers, pages visited, referral source, and cookies when you browse our website
• Marketing preferences: whether you have opted in to receive promotional communications from us

4. How We Collect Information

We collect information when you:

• Complete forms on our website (Plan My Journey, contact forms, itinerary inquiries, hotel booking requests, and similar)
• Call, email, or message us on WhatsApp or social platforms
• Meet with our travel designers in person or via video consultation
• Subscribe to updates or request a brochure or proposal
• Browse our website (through cookies and analytics tools, where enabled)

5. How We Use Your Information

We use your personal information to:

• Respond to inquiries and prepare bespoke travel proposals and itineraries
• Confirm bookings with hotels, airlines, DMCs, experience providers, and other partners on your behalf
• Coordinate transfers, visas, insurance, and on-ground support before and during travel
• Send service-related communications such as itinerary updates, vouchers, payment reminders, and travel documents
• Provide post-trip follow-up and customer support
• Improve our website, services, and client experience through internal analysis
• Send marketing communications about offers, destinations, and events where you have given consent or where permitted by law
• Comply with legal, tax, accounting, and regulatory obligations
• Prevent fraud, misuse, and unauthorized access to our systems

6. Legal Basis for Processing

Depending on applicable law, we process your information based on one or more of the following grounds: your consent; performance of a contract or steps taken at your request before entering a contract; our legitimate interests in operating and improving our business; and compliance with legal obligations.

7. Marketing & Communications

With your consent, we may contact you via SMS, email, WhatsApp, phone, RCS, or other messaging channels about TRAGUIN services, promotions, and travel inspiration relevant to your interests.

You may withdraw marketing consent at any time by replying STOP to SMS messages, using the unsubscribe link in emails, or contacting us at sales@traguin.in. Service-related messages about active bookings or inquiries may still be sent even if you opt out of marketing.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant details with trusted partners strictly as needed to deliver the services you request, including:

• Hotels, resorts, airlines, cruise lines, and accommodation providers
• Destination management companies (DMCs), guides, and experience operators
• Visa consultants, insurance providers, and payment processors
• Technology vendors that host our website, CRM, or communication tools (under confidentiality obligations)
• Professional advisers such as lawyers or accountants where reasonably required
• Law enforcement, regulators, or courts when required by applicable law

9. International Data Transfers

Because we arrange international travel, your information may be transferred to and processed in countries outside India, including destinations you plan to visit. We take reasonable steps to ensure that such transfers are subject to appropriate safeguards where required by law.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including managing active inquiries, confirmed bookings, post-travel support, dispute handling, and legal or accounting record-keeping.

When information is no longer required, we securely delete or anonymize it unless a longer retention period is mandated by law.

11. Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These include access controls, secure hosting, and staff training.

No method of transmission over the internet or electronic storage is completely secure. Please share sensitive documents only through channels we approve, and protect your own devices and account credentials.

12. Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023, where applicable), you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where legally permitted
• Withdraw consent for processing that relies on consent
• Object to or restrict certain processing activities
• Lodge a complaint with a relevant data protection authority

12a. Exercising Your Rights

To exercise these rights, contact us at sales@traguin.in. We may need to verify your identity before fulfilling a request.

13. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child improperly, please contact us and we will take steps to delete it.

14. Cookies & Analytics

Our website may use cookies, pixels, and similar technologies to remember preferences, maintain sessions, measure traffic, and understand how visitors use our pages.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

15. Third-Party Links

Our website may contain links to partner hotels, airlines, social media platforms, or payment providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to third parties.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material updates will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

17. Contact Us

For privacy questions, access requests, or complaints, contact us at sales@traguin.in, call +91 92744 40000, or write to our Ahmedabad studio at the address listed on our Contact page.